IVitamin

Job Summary

The Clinical Launch & Education Manager (CL&EM) supports IVitamin’s expansion by ensuring new clinic locations launch successfully while maintaining strong clinical training, compliance standards, and early-stage performance across all locations.

This role focuses on standing up new clinics from a clinical readiness standpoint, managing training systems, supporting clinical compliance, and driving successful outcomes during the first 90 days of operation.

The CL&EM reports directly to the Director of Operations and collaborates closely with the Regional Manager, Systems Operations Manager, and Chief Medical Officer. During the pre-launch phase and first 60–90 days following opening, this role provides direct onboarding, training, and in-clinic support before transitioning ownership to the Regional Manager.

Who We Are

At IVitamin, we believe that wellness is a journey defined by its ups and downs, and the only true way to enjoy the lifestyle you choose is to feel your best while you experience it.

Put simply: Feel your best, be your best, live your best life.

Whether you’re a tireless mom, devoted athlete, busy entrepreneur, or wanderlust traveler – IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness.

Our WHY

At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. This guiding beacon is at the core of everything we do.

Key Responsibilities

New Clinic Launch & Clinical Setup

• Support interviewing and hiring of Client Coordinators and Nurses
• Order medical supplies, nutrients, and startup inventory
• Coordinate with Operations Manager on clinic readiness
• Ensure clinic is prepared for safe and efficient operations
• Support scheduling and staffing readiness prior to opening

Training, Soft Launch & Team Readiness

• Manage LMS training assignments and track completion
• Conduct SOP walkthroughs and competency validation
• Train and onboard clinical and administrative staff
• Lead soft launch period with limited operating hours
• Facilitate early revenue through training-based services
• Engage and build relationships with SBJC tenants and local partners
• Support pre-launch marketing events and awareness efforts

Launch & Post-Launch Support (First 90 Days)

• Provide in-clinic support during initial operating weeks
• Coach team on patient experience, consult flow, and service delivery
• Ensure SOP adherence and training reinforcement
• Monitor performance and address operational issues quickly
• Support early-stage revenue growth, conversion, and retention

Clinical Education & Training Systems

• Manage IVitamin’s LMS platform
• Assign and track training modules across locations
• Maintain training materials and documentation
• Ensure ongoing training compliance

Clinical Compliance & Protocol Oversight

• Ensure SOPs and protocols remain updated and compliant
• Conduct periodic audits of employee files and documentation
• Partner with NP and CMO on clinical standards and updates

Clinical KPI Tracking & Reporting

• Track training completion, compliance, and clinical KPIs
• Monitor clinical COGS trends and provide insights
• Provide reporting and visibility to leadership

Ongoing Clinical Support

• Serve as a resource for clinical questions and protocol clarification
• Provide remote and periodic in-clinic support
• Support consistency across all clinic locations

What Success Looks Like

• New clinics launch on time and operate smoothly
• Clinics achieve early-stage revenue targets
• Staff are well-trained, confident, and compliant
• Training completion and compliance standards remain high

Qualifications

• Licensed Registered Nurse preferred
• Experience in IV therapy, wellness clinics, or outpatient healthcare
• Experience training and onboarding staff
• Strong organizational and communication skills
• Ability to support multiple locations

Compensation & Schedule

• Hourly Rate: $40/hour
• Baseline: ~12-15 hours/week
• Increased hours during clinic launches based on workload